IC Frequently Asked Questions

Where does counseling take place?

Individual counseling services are offered both in person at our center as well as through telehealth. Telehealth is offered through interactive video conferencing in the comfort of your own home. In person appointments are held at our Full Circle Grief Center, located at our Full Circle Grief Center, located at 10611 Patterson Avenue, Building #201, Richmond VA 23238.  This is the upstairs entrance closest to Pump Road.

What are the specialties of the practice?

Full Circle provides individual, couple, and family counseling services for children and adults dealing with grief due to the death of someone significant, traumatic grief (such as homicide, suicide, perinatal or child loss, traumatic accident, etc.), and anticipatory grief (grief associated with a life-threatening or terminal illness).

Who can utilize the individual counseling services?

Our individual counseling services are offered to anyone in the community. It is the policy of Full Circle to not discriminate on the basis of race, color, national origin, gender, age, religion, sexual orientation or disability when providing services.

What ages can seek individual counseling services?

Individual counseling will be offered for children (ages 3-17) and adults.

Do you offer couples counseling?

Yes, couples and family counseling services are available upon request. These services are offered on a self-pay basis.

Are masks required during Individual Counseling appointments?

After a review of the CDC’s guidelines and careful consideration of the population we serve, a significant percentage of whom are under age 16 and have not had the opportunity to get vaccinated, we have made the decision to continue requiring face masks in our building until June 15th. We hope this allows time for those recently eligible to receive vaccinations if so desired. After June 15th, those fully vaccinated will have the choice of whether or not to wear a mask during individual counseling appointments (as long as both parties are comfortable with their removal). Masks will continue to be worn during Full Circle groups until further notice.

How do I make an appointment?

You can call Britt Cowart LCSW, our Grief Service Director, at 804-912-2947 ext 107 or email counseling@fullcirclegc.org

How will I be matched with a therapist for counseling?

Please see the professional biographies above for an introduction to our therapists who provide individual counseling.  These professionals have an extensive knowledge around grief and loss as well as traumatic grief and anticipatory grief.  Our Grief Services Director will answer your call or email, and talk with you about a good match for your current needs.  Or, you can request a specific therapist to work with, and we will do our best to meet your request.

What is the cost for individual counseling? What forms of payment do you accept?

For Individual Counseling Services, our fee for 45-minute individual counseling services is $110 per session. We have therapists who accept the following insurances and EAPS:

  • Aetna
  • Anthem, Blue Cross/Blue Shield
  • Cigna, Evernorth
  • Optima Health

The reduced self-pay rate of $75 per individual session is offered to ensure our services are accessible by anyone. Additional financial assistance is available to those who qualify (based on household income).

For Couples and Family Counseling Services, our fee for 60-minute couple and/or family counseling sessions is $100 per session on a self-pay basis only. We do not currently accept insurance for our couple and family services. Additional financial assistance is available to those who qualify.

We accept credit cards, cash, check, and HSA.

Do you accept insurance?

We accept insurance for individual services only. Many of our therapists accept Aetna, Anthem, Blue Cross/Blue Shield, Cigna, Evernorth, and Optima Health. We hope to continue expanding both our availability and carriers. We can provide superbills to anyone interested in filing for out of network coverage from your insurance carriers if not included on the list above. Please check back for updates.

Please note, we do not accept any Medicare or Medicaid policies, including supplemental products offered from the companies listed above.

What if we cannot afford to pay for these services?

If you are in this position, please call to discuss options.

How can I submit my registration packet?

You can click the link above or email counseling@fullcirclegc.org for a paper copy. Paper copies can be returned via email, faxed to 804-591-0718, or dropped off at our office at 10611 Patterson Avenue, Bldg 201, Richmond, VA 23238 (door slot available for after hours drop-off).

If you have a question that was not answered above, please email counseling@fullcirclegc.org.