Frequently Asked Questions for Individual Counseling

Our services include one-on-one, couple, and family counseling to expand our reach and ensures that children and adults have a spectrum of grief support. Our individual counseling services are offered to anyone in the community. We believe individual counseling can be a complementary service to our groups, but it may be the preferred choice instead of group work. 

Where does counseling take place?
These services are held at our Full Circle Grief Center, located at 10611 Patterson Avenue, Building #201, Richmond VA 23238.  This is the upstairs entrance closest to Pump Road.

What are the specialties of the practice?
Full Circle provides individual, couple, and family counseling services for children and adults dealing with grief due to the death of someone significant, traumatic grief (such as homicide, suicide, perinatal or child loss, traumatic accident, etc.), and anticipatory grief (grief associated with a life-threatening or terminal illness).

Who can utilize the individual counseling services?
Our individual counseling services are offered to anyone in the community. It is the policy of Full Circle to not discriminate on the basis of race, color, national origin, gender, age, religion, sexual orientation or disability when providing services.

What ages can seek individual counseling services?
Individual counseling will be offered for children (ages 3-17) and adults.

Do you offer couples counseling?
Yes, couples and family counseling services are available upon request. These services are offered on a self-pay basis.

How do I begin the registration process?
You can call Britt Cowart, LCSW, our Grief Service Director, at 804-912-2947 ext. 107 or email

How will I be matched with a therapist for counseling?
Please see the professional biographies above for an introduction to our therapists who provide individual counseling.  These professionals have an extensive knowledge around grief and loss as well as traumatic grief and anticipatory grief.  Our Grief Services Director will answer your call or email, and talk with you about a good match for your current needs.  Or, you can request a specific therapist to work with, and we will do our best to meet your request.

What is the cost for individual counseling? What forms of payment do you accept?
For Individual Counseling Services, our fee for 45-minute individual counseling services is $125 per session. We have therapists who accept the following insurances and EAPS:
Anthem, Blue Cross/Blue Shield
Cigna, Evernorth
Optima Health
The reduced self-pay rate of $85 per individual session is offered to ensure our services are accessible by anyone. Additional financial assistance is available to those who qualify (based on household income).
For Couples and Family Counseling Services, our fee for 60-minute couple and/or family counseling sessions is $110 per session on a self-pay basis only. We do not currently accept insurance for our couple and family services. Additional financial assistance is available to those who qualify.
We accept credit cards, cash, check, and HSA.

Do you accept insurance?
We accept insurance for individual services only. Many of our therapists accept Aetna, Anthem, Blue Cross/Blue Shield, Cigna, and Optima Health. We hope to continue expanding both our availability and carriers. We can provide superbills to anyone interested in filing for out of network coverage from your insurance carriers if not included on the list above. Please check back for updates. Please note, we do not accept any Medicare or Medicaid policies, including supplemental products offered from the companies listed above.

What if we cannot afford to pay for these services?
If you are in this position, please call us to discuss options.

How do I request a Good Faith Estimate?
All self pay clients have the right to a Good Faith Estimate. Please click here for more information.

How can I submit my registration packet?
You can click the link above or email for a paper copy. Paper copies can be returned via email, faxed to 804-591-0718, or dropped off at our office at 10611 Patterson Avenue, Bldg 201, Richmond, VA 23238 (door slot available for after hours drop-off).

If you have a question that was not answered above, please email